ChatLane
Official Meta Business Partner

Unlock Your Growth with WhatsApp

ChatLane provides the official WhatsApp Business Platform to help you sell, market, and support customers at scale. Drive revenue and build lasting customer relationships.

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Trusted by leading brands and startups

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The All-in-One WhatsApp Growth Platform

From marketing campaigns to 24/7 customer support, our features are designed to help you scale efficiently.

Marketing Broadcasts

Engage thousands of customers with personalized promotional offers, new product alerts, and festive greetings.

No-Code Chatbot Builder

Automate lead qualification, answer common questions, and guide users through their journey, 24/7.

Unified Team Inbox

Empower your team to manage conversations collaboratively from a single dashboard, ensuring fast and consistent support.

Real Results from Businesses Like Yours

"Using ChatLane's broadcast feature for our new launch resulted in a 35% increase in day-one sales compared to email. The engagement rate on WhatsApp is simply unmatched."

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Amit Kumar

Founder, UrbanStyle

"The chatbot handles over 60% of our initial customer queries, reducing our average response time from 2 hours to just 5 minutes. Our support team is now free to focus on high-value interactions."

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Priya Sharma

Operations Head, NextGen Edu

"ChatLane's expert guidance helped us get the Green Tick in under a week. This has boosted our lead response rate by 25% as clients trust our brand more."

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Rajesh Singh

CEO, Dream Homes Realty

Ready to Transform Your Customer Communication?

Start your free trial and see why thousands of businesses choose ChatLane to grow on WhatsApp.

View Pricing & Plans

A Complete Toolkit for WhatsApp Success

ChatLane provides a robust suite of tools built on the official WhatsApp Business Platform to help you achieve your business goals.

Marketing Broadcasts

Reach your audience directly with targeted promotional campaigns. Send rich media messages, including images, videos, and interactive buttons, to drive higher engagement and conversions.

No-Code Chatbot Builder

Design and deploy intelligent chatbots in minutes without writing any code. Automate lead generation, appointment booking, and customer support to provide instant, 24/7 service.

Shared Team Inbox

A centralized hub for all your customer conversations. Assign chats, leave private notes, and track team performance to ensure a seamless and efficient customer support experience.

Campaign Analytics

Make data-driven decisions with our comprehensive analytics dashboard. Track message delivery, read rates, click-through rates, and overall campaign ROI to optimize your strategy.

Green Tick Verification

As an official Meta Partner, we guide you through the process of getting the coveted green tick for your business account, enhancing brand authenticity and customer trust.

API & CRM Integrations

Connect ChatLane with your favorite tools. Integrate with popular CRMs like Salesforce, HubSpot, and Zoho, or use our robust API for custom solutions to streamline your workflows.

Simple, Transparent Pricing

Choose the plan that's right for your business. No hidden fees, cancel anytime.

Free

For individuals and small businesses exploring WhatsApp.

₹0/mon

Free Forever

+ WhatsApp conversation charges

Plan features:

  • WhatsApp Business API access
  • Green Tick verification support
  • 500 contacts & 1k broadcasts/mo
  • Basic message templates
  • 1 auto-reply
  • 1 integration, 100 API calls/mo
  • 30-day read-only inbox history
Get Started for Free

Standard

For small teams running campaigns and basic automation.

₹1,999/mon

Billed monthly

+ WhatsApp conversation charges

Everything in Free, plus:

  • 5k contacts, 20k broadcasts/mo
  • Advanced rich media templates
  • 5 auto-replies + 1 chatbot
  • 5 integrations, 5k API calls/mo
  • Shared team inbox (3 members)
Start 7-Day Free Trial
Most Popular

Growth

For growing businesses scaling campaigns and automation.

₹3,999/mon

Billed monthly

+ WhatsApp conversation charges

Everything in Standard, plus:

  • 25k contacts, 100k broadcasts/mo
  • 25 contact tags & custom attributes
  • 15 auto-replies + 5 chatbots
  • 10 integrations, 25k API calls/mo
  • Shared team inbox (10 members)
Start 7-Day Free Trial

Pro

For large teams with advanced, high-volume workflows.

₹9,999/mon

Billed monthly

+ WhatsApp conversation charges

Everything in Growth, plus:

  • 250k contacts, 1m broadcasts/mo
  • Unlimited tags & attributes
  • Unlimited auto-replies + 15 chatbots
  • Unlimited integrations, 250k API calls/mo
  • Shared team inbox (25 members)
Start 7-Day Free Trial

Need to Supervise Your Team?

Add a Moderator to any paid plan to oversee conversations and ensure quality.

₹999 per moderator/month

Looking for custom enterprise solutions? Contact Sales

Connecting Businesses and Customers

Our mission is to empower businesses of all sizes to build meaningful relationships and drive growth through the world's most popular messaging app.

Our Team

Our Story

ChatLane was founded with a simple yet powerful vision: to bridge the communication gap between businesses and their customers. We saw the immense potential of WhatsApp as a platform for personal, immediate, and engaging interactions, and we set out to build a tool that makes this power accessible to everyone.

Today, as an official Meta Business Partner, we provide a secure, reliable, and feature-rich platform that helps thousands of businesses sell, market, and support their customers more effectively.

Managed by My Media Markets

ChatLane is proudly managed and operated by My Media Markets, a digital solutions company dedicated to helping businesses thrive in the online world. The expertise and resources of My Media Markets ensure that ChatLane remains at the forefront of innovation, providing robust technology and world-class support to our clients.

Meet the Leadership

CEO

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Co-Founder & CEO

CTO

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Co-Founder & CTO

COO

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Chief Operating Officer

Get in Touch

We'd love to hear from you. Whether you have a question about features, trials, pricing, or anything else, our team is ready to answer all your questions.

Contact Form

Sales & Demo Requests

For questions about plans and features.

sales@getchatlane.com

Customer Support

For help with your existing account.

support@getchatlane.com

Our Office

ChatLane - Managed by
My Media Markets
R/o A/97, Gali Number 2, Rajiv Colony, Sohna Adda, Basai Road
Gurugram, Haryana 122001
India

ChatLane Blog

Insights, tips, and updates on WhatsApp marketing and customer engagement.

Coming Soon!

We're working hard to bring you valuable content. Check back soon for our latest articles.

Customer Success Stories

See how businesses like yours are achieving remarkable results with ChatLane.

Coming Soon!

We're currently compiling our latest case studies. Please check back shortly to see real-world examples of success.

Terms of Service

Last updated: July 11, 2025

Please read these Terms of Service carefully before using the ChatLane service. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

1. Accounts

When you create an account with us, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

2. Use of Service

You agree not to use the service for any purpose that is illegal or prohibited by these terms. You are responsible for all of your activity in connection with the Service and the content you post, including its legality, reliability, and appropriateness.

3. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of ChatLane and its licensors. The Service is protected by copyright, trademark, and other laws of both India and foreign countries.

4. Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease.

5. Governing Law

These Terms shall be governed and construed in accordance with the laws of Jharkhand, India, without regard to its conflict of law provisions.

Privacy Policy

Last updated: July 11, 2025

Your privacy is important to us. It is ChatLane's policy to respect your privacy regarding any information we may collect from you across our website, and other sites we own and operate.

1. Information We Collect

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

2. How We Use Your Information

We use the information we collect in various ways, including to: provide, operate, and maintain our website; improve, personalize, and expand our website; understand and analyze how you use our website; develop new products, services, features, and functionality; communicate with you for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.

3. Log Data

Like most website operators, we collect information that your browser sends whenever you visit our Service. This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

4. Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Refund Policy

Last updated: July 11, 2025

At ChatLane, we are committed to your satisfaction. Our goal is to provide a powerful and reliable WhatsApp marketing platform. This policy outlines the circumstances under which ChatLane will issue a refund.

1. Subscription Fees

ChatLane operates on a subscription basis. All our paid plans (Standard, Growth, Pro) are billed in advance on a monthly or annual basis and are non-refundable. When you cancel a subscription, you will continue to have access to the service through the end of your paid billing period.

2. Free Trial

We offer a 7-day free trial for our paid plans. We encourage you to use this trial period to ensure that ChatLane meets your needs before upgrading to a paid plan. No refunds will be issued for subscription fees paid after a trial period has concluded.

3. No-Refund Policy

Once a payment for a subscription is completed, it is final and non-refundable. There will be no refunds or credits for:

  • Partially used subscription periods.
  • Upgrade/downgrade refunds.
  • Unused months on an annual plan.
  • Cancellation of a subscription before the end of its term.

4. WhatsApp Conversation Charges

Fees related to per-message or per-conversation charges from Meta (WhatsApp) are passed through to you and are strictly non-refundable. These charges are determined by Meta's policies and are outside of ChatLane's control.

5. Exceptional Circumstances

We may consider granting a refund in exceptional circumstances at our sole discretion. Such circumstances may include:

  • A demonstrable technical error on our part that prevented you from using the service for a significant portion of your billing period.
  • A billing error where you were overcharged.

To request a refund under exceptional circumstances, you must contact our support team at support@chatlane.com within 15 days of the payment date. We will review your request and notify you of the outcome.

6. How to Cancel Your Subscription

You can cancel your subscription at any time from your account dashboard. The cancellation will take effect at the end of your current billing cycle, and you will not be charged again.

7. Contact Us

If you have any questions about our Refund Policy, please contact us at support@chatlane.com.

Frequently Asked Questions

Find answers to common questions about our platform and services.

What is the WhatsApp Business Platform?+

The WhatsApp Business Platform (formerly API) is a service from Meta that allows medium to large businesses to communicate with their customers at scale. Unlike the free Business App, it enables features like chatbots, integrations with CRMs, and sending messages to thousands of users. ChatLane is a solution provider that gives you an easy-to-use interface to access these powerful features.

What does it mean to be a Meta Business Partner?+

As an official Meta Business Partner, ChatLane is vetted by Meta for our expertise in providing WhatsApp Business Solutions. This partnership gives us direct access to Meta's technology and support, ensuring our platform is reliable, secure, and always up-to-date. It also allows us to provide expert guidance on policies and best practices, including Green Tick verification.

Can I send marketing messages?+

Yes. Businesses can send promotional messages, but only to customers who have opted-in to receive them. This ensures a high-quality user experience. ChatLane provides tools to easily collect and manage these opt-ins, helping you run compliant and effective marketing campaigns.

How does WhatsApp's conversation-based pricing work?+

Meta charges businesses per 24-hour conversation. A conversation includes all messages exchanged between you and a customer within a 24-hour window. The cost can vary depending on who initiates the conversation (business or user) and the user's country code. Our platform fees are separate from these Meta charges.