Terms of Service

Last updated: July 11, 2025

Please read these Terms of Service carefully before using the ChatLane service. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

1. Accounts

When you create an account with us, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

2. Use of Service

You agree not to use the service for any purpose that is illegal or prohibited by these terms. You are responsible for all of your activity in connection with the Service and the content you post, including its legality, reliability, and appropriateness.

3. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of ChatLane and its licensors. The Service is protected by copyright, trademark, and other laws of both India and foreign countries.

4. Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease.

5. Governing Law

These Terms shall be governed and construed in accordance with the laws of Jharkhand, India, without regard to its conflict of law provisions.

Privacy Policy

Last updated: July 11, 2025

Your privacy is important to us. It is ChatLane's policy to respect your privacy regarding any information we may collect from you across our website, and other sites we own and operate.

1. Information We Collect

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

2. How We Use Your Information

We use the information we collect in various ways, including to: provide, operate, and maintain our website; improve, personalize, and expand our website; understand and analyze how you use our website; develop new products, services, features, and functionality; communicate with you for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.

3. Log Data

Like most website operators, we collect information that your browser sends whenever you visit our Service. This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

4. Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Refund Policy

Last updated: July 11, 2025

At ChatLane, we are committed to your satisfaction. Our goal is to provide a powerful and reliable WhatsApp marketing platform. This policy outlines the circumstances under which ChatLane will issue a refund.

1. Subscription Fees

ChatLane operates on a subscription basis. All our paid plans (Standard, Growth, Pro) are billed in advance on a monthly or annual basis and are non-refundable. When you cancel a subscription, you will continue to have access to the service through the end of your paid billing period.

2. Free Trial

We offer a 7-day free trial for our paid plans. We encourage you to use this trial period to ensure that ChatLane meets your needs before upgrading to a paid plan. No refunds will be issued for subscription fees paid after a trial period has concluded.

3. No-Refund Policy

Once a payment for a subscription is completed, it is final and non-refundable. There will be no refunds or credits for:

• Partially used subscription periods.
• Upgrade/downgrade refunds.
• Unused months on an annual plan.
• Cancellation of a subscription before the end of its term.

4. WhatsApp Conversation Charges

Fees related to per-message or per-conversation charges from Meta (WhatsApp) are passed through to you and are strictly non-refundable. These charges are determined by Meta's policies and are outside of ChatLane's control.

5. Exceptional Circumstances

We may consider granting a refund in exceptional circumstances at our sole discretion. Such circumstances may include:

• A demonstrable technical error on our part that prevented you from using the service for a significant portion of your billing period.
• A billing error where you were overcharged.

To request a refund under exceptional circumstances, you must contact our support team at support@chatlane.com within 15 days of the payment date. We will review your request and notify you of the outcome.

6. How to Cancel Your Subscription

You can cancel your subscription at any time from your account dashboard. The cancellation will take effect at the end of your current billing cycle, and you will not be charged again.

7. Contact Us

If you have any questions about our Refund Policy, please contact us at support@chatlane.com.